Questions, answered plainly

No, but do not take our word for it. Before depositing, check three things: where client money is held, whether a payout returns to the method you paid with, and whether every cost is named before you confirm. All three are answered on this page, and you can hold us to them.

Client deposits sit separately from company funds with regulated payment partners, so they are never used to run the business. That does not remove market risk, a position can lose value, and no honest platform will claim otherwise.

Yes. A payout returns to the same method you deposited with, normally within one business day once identity checks clear. You do not need to explain why you are withdrawing.

Orders are routed through partners operating under CIRO and OSC rules for Canadian clients. Ask your analyst for the licence details before you deposit, any licence can be verified in the public register yourself.

From a commission on completed trades and from paid training, and nothing else. We take no share of your deposit and do not earn when a position loses. Every commission is shown before you confirm.

You can open and fund your account starting at C$350. You're free to add more capital as your investment plan grows and your confidence builds.

Submit a withdrawal request from your account dashboard at any time. Funds return to your chosen bank account or payment method within standard processing windows, typically 2-5 business days.

Your capital is held in segregated accounts and protected by industry-standard encryption and two-factor authentication. As with all investing, your money is at risk and portfolio values can fall as well as rise.

Most people finish registration in under 5 minutes. Once your first deposit clears, you and your analyst can activate your investment strategy immediately.

All costs are displayed upfront before you commit to anything. You'll see the exact spreads and any fees that apply to your plan - there are no surprise charges.

You must be at least 18 years old to open an account and trade. We'll verify your identity and age as part of account setup.

We accept major credit and debit cards, direct bank transfers in CAD currency, and select digital payment options. Available methods are shown during the deposit process.

Our support team is on duty Monday to Friday, 9 am to 6 pm Eastern time, and we aim to respond to every message within one business day.

Market downturns affect all portfolios. Your analyst helps protect capital through asset allocation and diversification across stocks, ETFs and GICs. Past performance is never a guarantee of future returns.

Yes. You can request a full or partial withdrawal whenever you need it. Withdrawals are processed to your bank account without penalties or lock-in periods.

Your analyst creates a customized strategy based on your goals, risk tolerance and timeline. They explain every buy signal and sell signal, handle technical analysis, and keep you informed every step - no experience needed.

Trustendic is fully regulated by CIRO and Ontario's OSC. Safety comes from regulated broker compliance, account segregation, and having a dedicated professional guide. Like all investing, there is capital risk.

You can build a diversified portfolio from Canadian and international stocks, ETFs, and GICs. Your analyst recommends the right asset allocation for your goals using real-time AI market signals.

We'll ask for a government-issued photo ID, proof of your address, and basic identity information. The verification process is quick and protects both you and our platform from fraud.

You can open an account with as little as C$350, our minimum deposit. It is kept deliberately low so you can start small and add more once you are comfortable.

Withdrawal requests are processed on business days and return to the method you deposited with. E-wallets and cards are usually faster than a bank transfer.

Your portfolio can lose value, like any investment exposed to volatility. Your analyst can adjust asset allocation to reduce risk, but no platform can remove market risk entirely.

Yes. There is no lock-in period. You can request a full withdrawal at any time, back to your original deposit method.

A government-issued photo ID and a recent proof of address, such as a utility bill or bank statement. Verification is required before any withdrawal can be processed.

Yes. Client deposits are held with regulated payment partners, separate from company funds, and are never used to run the business.

Use the email and password from registration on the sign-in page. Two-factor authentication adds a second check, and a reset link is available if you forget your password.

No. Most members start with none. A demo account lets you practise with real signals before you commit real money.